Composed of financial, technical, business, and treatment experts, the Don Ball Technical Assistance Center plays a key role within the Fletcher Group by providing organizations, communities, counties and states with unrivaled guidance and support.
A Wide Range Of Assistance
We offer a wide range of technical assistance, from Blended Funding, Construction Financing, and innovative Payment Methodologies to Telehealth, Case Management, Harm Reduction, and Peer-Driven Support as well as Trauma-Informed, Mental Health, and Medication-Assisted Treatments. (See brief descriptions of each category below.)
When it comes to effective treatment and recovery, one size does not fit all. Our efforts always reflect a respect for and deep understanding of local conditions, needs, and expectations. Customized Support may include evaluations and assessments, interviews, focus groups, external stakeholder engagement, and comprehensive reviews of policies, procedures, and data.
We develop and disseminate the latest cutting-edge tools and learning resources. Oexperience in building innovative Recovery Ecosystems, in particular, can be a real game-changer by drawing and coordinating funds and resources from previously fragmented sources who are often keenly aware that a lack of collaboration with others is hindering their effectiveness.
We apply the latest recovery science, epidemiological data, next-generation strategies and evidence-based practices to optimize all your prevention, treatment, and recovery efforts. For a basic understanding of our guiding principles, please check out our Best Practices Overview.
Nearly 20 Different Categories Of Assistance
Blended Funding is in fact the only means currently available to leverage the wide range of funds and resources needed to house clients in one location surrounded by all needed treatments for a time period sufficient to enable full, lasting recovery.
Blended Funding not only facilitates innovative partnerships with federal, state and local governments. We help gather at the same table a wide range of enlightened stake-holders including those from law enforcement, the court system, social services, health services, housing programs, faith-based organizations, and both for-profit and not-for-profit private organizations as well as socially-aware entities from the private sector.
An Unprecedented Business Model
The Don Ball Technical Assistance Center within the Fletcher Group solves two riddles at once by addressing both the business model and the treatment model of recovery housing. Our innovative business model provides construction start-up financing as well as funds to cover ongoing daily operations. Our Technical Assistants also provide guidance regarding planning and zoning engagements, political support, facility construction, and service contracts with a variety of entities including HUD, law enforcement, and local health and social services.
The Fletcher Group offers a wealth of experience in leveraging low-income housing tax credits and other federal funding streams to build, support, and sustain effective recovery housing.
What You Don’t Know Can Hurt You
The Low-Income Housing Tax Credit (LIHTC) was authorized through the federal Tax Reform Act of 1986 to encourage private equity investments in affordable rental housing. The equity raised can be used to construct new properties, acquire and renovate existing buildings, or refinance and renovate existing affordable housing properties financed through other federal housing programs. These investments reduce the need for costlier methods of financing, such as bank loans, thus substantially lowering the cost of financing LIHTC properties. As such, LIHTC can play a crucial role in creating, preserving and expanding the supply of recovery housing, particularly in rural communities.
LIHTC funds more housing units than any other federal housing programs, but it is just one of many programs that can help you enhance your prevention, treatment and recovery efforts. An example is the highly effective “Recovery Kentucky” program upon which the Fletcher Group’s innovative “Recovery Ecosystem” model is based. Scores of different partners participated in the building of 18 Recovery Centers throughout the Commonwealth of Kentucky, including those partners listed below.
- Appalachian Regional Commission–Tasked with POWER Grant recommendations and administration
- State and Local Health Departments–Tasked with promoting collaboration and support for early intervention
- Operation UNITE–Founded by Congressman Hal Rogers, host of “Rx Summit,” the nation’s largest annual opioid and Rx drug conference
- Kentucky Community Technical College System–Oversees the state’s distance learning and workforce development
- State Housing Authorities–Instrumental in providing sustainable financing (LIHTC, Section 8, etc.)
- Criminal Justice System—Including corrections, parole, probation, and drug courts
- FAHE – Oversees the financial analysis and development of capital funding for recovery center construction
- The Don Ball Foundation
- State Housing Authorities
- University of Kentucky Center for Drug and Alcohol Research
- Kentucky Injury Prevention Center (KIPRC)
- NIDA Healing Communities Grant
- Kentucky Community Technical College System (KCTCS)
- Chamber of Commerce
For more information about the Fletcher Group’s origins in Kentucky, check out Recovery Kentucky.
The Don Ball Center offers unmatched Technical Assistance when it comes to planning and funding the construction of Recovery Housing. We’re adept at every step in the process, from land acquisition and zoning issues to sustainable, self-sufficient funding of daily operations.
Start-Up Fully Paid With No Mortgage
Through strategic use of tax credits, the “Recovery Kentucky” program where we cut our teeth opened each of it 18 Recovery Centers as completely paid-for facilities, without a mortgage. The Kentucky Housing Corporation provided each project with funding from Low Income Tax Credits, the Affordable Housing Trust Fund, and HOME Investment Partnership loans. Several projects received additional funding from banks, local communities, and government agencies.
Sustainable Operating Funds
In the case of centers built by Recovery Kentucky, operating costs were funded through a collaboration of the Department for Local Government and the Department of Corrections (DOC), Housing Authority Section 8, and services money received from the Community Development Block Grant program, with per diems paid for clients referred from the DOC.
Ongoing Housing Costs
The Kentucky Housing Corporation and two other local housing agencies administer project-based vouchers to the centers for semi-private rooms, providing an HUD subsidy to clients meeting the low- to no-income requirement. These funds help cover the costs of running the program, maintaining building upkeep, and paying for repairs.
A Model That Works
Talk with us about applying the same model within your state or region. Building a truly effective “Recovery Ecosystem” may be easier than you imagined.
CONTRACTING WITH CORRECTIONS
Developing cooperative agreements and contracting with corrections facilities, such as drug courts, jails and prisons, is another key to creating an effective “Recovery Ecosystem.”
The Savings Are Real
The use of illicit drugs and alcohol contributes significantly to the soaring rate of incarceration in the United States. According to Bureau Of Justice Statistics, two-thirds of Federal and State prisoners and probationers could be characterized as drug involved. Jail overcrowding, costs of prisoner care, drug offenses, and the growing number of mentally ill in the prison system pose huge challenges to local governments.
Alternatives to Incarceration
Those same government agencies naturally seek alternatives to imprisonment in order to reduce jail overcrowding and associated costs. Because research indicates that treatment can reduce the substance abuse and criminal activity of substance-involved offenders, drug courts are increasingly endorsing treatment alternatives.
The Time Is Right
Drug courts are in fact driving modification of traditional treatment paradigms and the development of more effective strategies. And while drug courts can influence and inform their communities about their participant populations, the responsibility for financing, managing, and allocating treatment services generally rests with others, thus creating new opportunities for recovery programs to cooperate and contract with drug courts and corrections facilities.
Unrivalled Expertise At Your Service
Because of our prior experience in the field, our Technical Assistants are uniquely qualified to help you develop rewarding, sustainable relationships with local courts and corrections facilities—the kind of relationships that can ensure your organization’s sustainability, reputation, and the continued good work that you do.
All healthcare organizations—from health plans and hospitals to physicians and employers—are rapidly transitioning to Value-Based Care and alternative reimbursement models. This unprecedented change is creating new opportunities even as it dictates new tools for a new way of working.
It’s All About Value
Alternative payment methodologies, including value-based payments, promise to play a key role in the future of all healthcare programs, especially those addressing addiction and homelessness. And though the merits of improving quality of care while lowering costs can’t be argued, the journey itself can be daunting.
Your Guide And Mentor
With years of experience on both the payer and provider sides of healthcare, the veteran experts at the Bon Ball Technical Assistance Center are uniquely qualified to help you develop the governance and staffing needed for a new era of value-based reimbursement. We’re uniquely qualified to not only provide the tools you’ll need but to also help you chart the path forward to greater efficiency.
Customized To Meet Your Needs
With your unique challenges and organizational goals foremost in mind, we’ll work with you as both a process strategy advisor and a hands-on, tactical resource, helping you embrace change and optimize workflow as you leverage the most advanced technology.
The social enterprise model has a proven track record in providing mentorship and hope to those men and women who’ve served their time and are ready to start anew. By enabling support, structure, skill development, and paying jobs, social enterprise is the key to people transforming lives, reuniting families, and rebuilding communities.
Paying It Forward
The return on investment has been well documented: Society accrues a $2.23 benefit for every dollar invested in social enterprise programs. That return includes things like increased income, less reliance on government programs, and taxes paid when a person is given the chance to work.
The Ripple Effect
Beyond the numbers, there’s also a powerful “ripple effect”—what happens to families, communities, workplaces, and ultimately to society when people’s lives are so transformed that they dedicate themselves to helping others.
A Better, More Inclusive Society
Just as your clients need effective support and coaching to fulfill their potential, your organization may need guidance when it comes to building bridges with the private sector. Our unique experience in working with socially aware employers and faith-based initiatives can be invaluable as you work to create the hands-on business training, employment, and leadership opportunities so crucial to complete and lasting recovery.
Some of what seems to us today like science fiction will be routine in the future, perhaps even in our lifetimes. Yet much of what makes us human—relationships, hope, grief, denial—will remain unchanged. In adopting new technology, how do we find the right balance and ensure that we not only address immediate problems but solve them in ways that will stand the test of time?
Do We Transform Technology? Or Does It Transform Us?
Technology is created to solve a problem or improve performance. But, as we all know, technology can also change behavior and even create new problems. Those of us involved with health records are keenly aware of the broad context in which information can be both used and misused. When it comes to individually identifiable health information, including demographic data, medical histories, test results, insurance information, and other information used to identify a patient or provide healthcare services, you best know what you’re doing.
Many Futures To Plan For
Because we live at the beginning of a new era, we will, for the foreseeable future, be forced to live with fragmented, partially dysfunctional technologies that are continually improved, augmented, or replaced altogether. Technological innovation has already helped reduce wait times, prolong life, and assist physicians in diagnosis. But that’s just the beginning. Those making the most of technology will have to plan for the future not just once, but continuously.
Invaluable Help Every Step Of The Way
The Don Ball Technical Assistance Center is fully equipped not only with the latest prevention, treatment, and recovery technology. While helping you to adopt, adapt, and refine new technologies, we can also help you think clearly about where you want to go and how to get there, particularly in terms of safety, security, and regulation. As the pace of change accelerates, our expert guidance can make the difference between you serving technology and technology serving you.
Telehealth, also known as Telemedicine, refers to remote clinical services that use electronic communications and software to facilitate health care without the patient and healthcare provider having to meet in person. Traditionally used to treat patients in distant, inaccessible locations, Telehealth is now practiced in a wide variety of healthcare settings.
Remote Is No Longer Remote
Telehealth promises to address some of the most challenging problems of our current healthcare system: access to care, cost-effective delivery, and distribution of limited providers. To do so, it currently uses consumer technologies like the SmartPhone and Tablet apps that allow consumers to capture and share their own health data.
Mobile Apps To The Rescue
“mHealth” stands for “Mobile Health” and applies to the medical use of mobile phones and other wireless technology. The most common application is to educate consumers about preventive healthcare services. “e-Health” is another commonly used term. It refers to electronically managing, transmitting, storing, and recording information used to treat disease, make payments, and keep records.
The Benefits Are Numerous
Adopting the latest Telemedicine initiatives can help your practice achieve numerous benefits. You can lower costs, drive up efficiency, provide patients with better access to services, and facilitate the continual contact that can keep patients plugged into your program.
The Challenges Are Numerous, Too
Although the benefits are significant, the advent of m-Health, e-Health, and Telehealth pose significant challenges to administrators—challenges the Fletcher Group is adept at solving. Payment is one such problem. What might be called “payment parity”—reimbursement for Telemedicine services comparable to those of in-person services—can be problematic. Misdiagnosis can be another problem, but with even more serious consequences. That’s why teaming with the Don Ball Technical Assistance Center can be so valuable. We can help you introduce new efficiencies while preventing the kind of mistakes that can disrupt, impede, and even compromise the excellent service and outstanding reputation you have worked so hard to achieve.
One criteria alone spells success or failure for social enterprise programs—the ability to train and find meaningful employment for those in recovery. That success depends in turn on the ability to accurately assess the vocational interests, passions, predispositions, knowledge, and skills of the potential employee. Without an accurate assessment, all parties involved—employer, employee, and those bringing the two together—run the risk not only of momentary disappointment but of a negative “Ripple Effect” that can damage the efforts of everyone involved and all those who follow.
A Proven Track Record
The numerous highly successful social enterprise programs facilitated by The Fletcher Group testify to our accuracy in assessing the skills and aptitude of those we’ve returned to the workforce. It doesn’t hurt, of course, that we’ve been there throughout the training and preparatory stages as well, teaching the people we assessed to acquire skills, set goals, plan careers, and fulfill their potential as fully functional members of society.
Question: Can your personality determine your choice of career, your position within a hierarchy, and your ultimate level of success? And is it true, as others say, that the more you’re able to express your personality at work, the higher your career satisfaction? Questions like these pervade the vocational assessment community, but as in all things lived experience rules. And the Fletcher Group has plenty of it, thanks to the many innovative partnerships and collaborations that characterize we’re known for. The expertise we’ve accumulated and continually updated over many years and many projects ensures the kind of accurate, in-depth career assessment that can lead your clients to understand both their strengths and weaknesses so that they can make the best career choice possible. Wise choices, made one person at a time, with the help of our Technical Assistance, can do much to enhance the effectiveness of whatever social enterprise program you may be administering.
Drug overdoses have dramatically increased over the last two decades, with deaths increasing more than four times between 1999 and 2017. In 2017, more than 70,000 people died from drug overdoses, making it a leading cause of injury-related death in the United States. Of those deaths, roughly 68 percent involved a prescription or illicit opioid. If anything, the epidemic has worsened in recent years. Of particular concern is illicitly manufactured fentanyl, which is 50 to 100 times more potent than morphine.
Women May Be The Most At Risk
The prevalence of opioid use disorder (OUD) has also risen dramatically among pregnant and parenting women, more than quadrupling from 1999 to 2014. A contributing factor in pregnancy-associated deaths, opioid use among pregnant women has also generated a corresponding rise in neonatal abstinence syndrome (NAS) as well as a dramatic increase in children entering the child welfare system. Many states have identified pregnant and postpartum women as a priority population for SUD recovery efforts, yet gaps remain in care.
The Don Ball Technical Assistance Center has developed a wide range of tools, processes, and practices to help organizations like yours deliver effective SUD treatments. As a result of long-term partnerships with law enforcement, health departments, and community-based organizations, we are nationally recognized for developing highly effective, evidence-based prevention and recovery strategies. We never stop working to better understand the epidemic and identify effective ways of preventing opioid overdoses and opioid-related harm.
The Best Tools—Communication And Collaboration
Without timely, high-quality data, public health officials and other decision-makers have no way to understand the extent of the problem, to focus resources where they’re needed, or to accurately assess program effectiveness. The data acquisition skills provided by the Don Ball Technical Assistance Center can play a key role here. Combined with our ability to form partnerships between disparate agencies and institutions, we can lend you a major hand in coping with this nation’s most significant epidemic of the century.
Medication-Assisted Treatment (MAT) is commonly misunderstood as simply substituting one drug for another. The truth is that controlled levels of Methadone, Naltrexone and Buprenorphine complement counseling and behavioral therapies by relieving withdrawal symptoms and psychological cravings. MAT and MAR (Medication-Assisted Recovery) have no adverse effects on a person’s mental capability, physical functioning, or employability and may be taken safely even for extended periods of time.
Medication-Assisted Treatment is provided in a wide range of prevention, healthcare, and social service settings and is increasingly endorsed by drug courts as an effective treatment for opioid use disorders.
The Fletcher Group partners with the Hazeldon Betty Ford Foundation to provide training and technical assistance, including COR-12 Counseling, for recovery residents using MAT as part of the programming. This allows us to address any and all MAT issues you may have, including practice management, legal and regulatory requirements, patient screening and assessment, treatment protocols and planning, appropriate types of treatment (maintenance and/or detoxification), certification and licensing through SAMHSA Continuing Medical Education (CME) Courses, opioid pharmacology, patient monitoring,and strategies for managing challenging patient situations. We can also provide guidance on the use of Medication-Assisted Treatment for alcohol abuse.
When administering Medication-Assisted Treatment, physicians and other health care professionals face a clear challenge: How to minimize the potential for misuse of these important medications without impeding the patients’ access to needed medical care. Our Technical Assistance Center offers Best Practices webinars, online courses, and face-to-face workshops to train the diverse behavioral health workforce needed to meet the nation’s needs, including laypersons who care for patients in a wide variety of settings.
No one is immune to trauma. It impacts individuals, families, and communities by disrupting healthy development, adversely affecting relationships, and contributing to mental health issues, including substance abuse, domestic violence, and child abuse.
TIC and PIE
Trauma Informed Care (TIC) recognizes, acknowledges, and promotes sensitivity to trauma’s effects by applying a holistic, person-centered treatment approach that acknowledges all the biological, psychological, neurological, and social impacts of trauma. TIC treats the whole person, taking into account past trauma and the victim’s resulting coping mechanisms. Psychologically Informed Environments (PIE) complement TIC in serving patients dealing with complex emotional and psychological needs.
Five Core Principles
When providing Technical Assistance for Trauma-Informed Care, the Don Ball Technical Assistance Center adheres to five basic principles: 1) Safety, 2) Transparency and Trustworthiness, 3) Choice, 4) Collaboration and Mutuality, and 5) Empowerment.
Being trauma-informed has numerous advantages. The creation of a safe physical and emotional environment can benefit not only clients and their families. It can also improve staff morale by setting the table for a pro-active approach that fosters understanding and empathy as well as professional competence and confidence.
Women and Trauma
The Don Ball Technical Assistance Center traces its roots back to 1993 when Don Ball—philanthropist, congressman, and founder of nationally known Ball Homes—established the Hope Center in Lexington, Kentucky to combat the underlying causes of homelessness among women. The lessons learned there were soon applied in 18 recovery centers built under Governor Ernie Fletcher throughout the Commonwealth of Kentucky. As a result of that long history, we are particularly sensitive to the treatment needs of women.
MENTAL HEALTH TREATMENT
Those struggling with mental health problems are not alone. Mental illness is treatable, help is available, and practical steps can be taken towards full recovery.
Four Keys To Recovery
The Don Ball Technical Assistance Center follows four guiding principles in assisting those treating the mentally ill:
- Health First—First and foremost, all decisions and treatments must support the patient’s physical and emotional wellbeing.
- A Safe Home—Treatment without a safe, stable place to live is unlikely to be effectiveness.
- Purposeful Activities—All daily activities should be deliberately designed to foster independence, to develop the capacity to earn a living, and to generate all the fundamental resources required to fully participate in society.
- Community Involvement—Emphasis should also be given to the nurturing of relationships and social networks that provide support, friendship, love and, most critically, hope.
The Don Ball Technical Assistance Center works with a wide variety of organizations and treatment practitioners to enhance their ability to deliver effective evidence-based mental health services, including both prevention and recovery. Our wide range of interactive tools, resources, and treatment options can play a critical role in helping those in need complete their journey to recovery.
Our work always reflects a keen appreciation for the families of those in recovery who are unfortunately prone to stress, guilt, shame, anger, fear, anxiety, grief, and isolation. Their health and wellbeing cannot be ignored. Neither can the importance of resiliency and flexibility. What works for adults may not work for younger or older patients. Our Technical Assistance is always respectful of individual beliefs, local practices, cultural mores and linguistic needs as well as historical healthcare disparities that affect access and outcome.
Case Management is an integral component of any healthcare delivery system. Indeed, the responsibilities of the professional Case Manager seem to expand daily in response to rapid and relentless changes in our healthcare system.
Many Balls To Juggle
Case Managers must master a variety of disciplines ranging from collaborative assessments and care coordination to advocating and facilitating new services to meet complex patient needs. They must be ever mindful of patient safety, stigmatizing language, legal and regulatory changes, and quality of care as well as the bottom line—the cost-effectiveness of everything done in their name.
Three Guiding Principles
The Don Ball Technical Assistance Center keeps three principles foremost in mind when providing Technical Assistance to Case Managers:
- Client-Centric: Our efforts must, first of all, complement yours through partnerships that are close, collaborative, and flexible.
- Self-Care: Whenever possible, our efforts should support self-determination and self-care.
- Holistic: The term can mean different things to different people, but invariably involves an appreciation of all parties involved and all potential consequences, the goal being a comprehensive solution that stands the test of time.
We can help you identify and address the knowledge, skills, and other key competencies needed to ensure that your Case Management processes are well-targeted, community-oriented, and seamlessly integrated within a wider strategy of integrated care. Bt letting us help you prioritize, facilitate, and coordinate services, you’ll be able to institute the kind of Best Practices that can efficiently and cost-effectively meet all the complex needs of your patients.
To say that healthcare should be community-based goes without saying. It is from communities that those in recovery come and it is to those same communities that they later return in hopes of a better life.
Our Unique History Of Community-Based Care
The roots of the Fletcher Group go back to Kentucky where Don Ball first served under Governor Ernie Fletcher as the state’s Housing Director. Together they applied a uniquely innovative “Community As Method” approach to the creation of the highly successful “Recovery Kentucky” program. That underlying commitment to community involvement that was so instrumental to the program’s success still marks everything we do.
Know Where You Are
Our unique history dictates that The Don Ball Technical Assistance Center apply a community-based approach to all that it does. We can help ensure that genuine community input is reflected in all aspects of your program, from policy-making and staff training to planning and communications.
“Community Task Forces” Lead The Way
We also believe that individual recovery relates directly to the patient’s social environment—the community the patient comes from. Recovery can succeed only by recognizing all the direct and indirect relationships between that environment and the client’s illness. The same can be said of community-based interventions. Because community buy-in the fist step in developing the knowledge, attitudes, beliefs, and skills that influence community and individual health, we give considerable effort in each project to the development of an effective “Community Task that can engage stakeholders in all stages, from planning to execution.
Having succeeded in their own journey to recovery, Peer Support Specialists often excel at helping others travel the same path. Doing so also helps the Peer Support Worker. By staying in close contact with those in recovery they are far less likely to relapse. Peer-Driven Support has an additional imporant benefit—it tends to extend treatment beyond the clinical setting to everyday situations and relationships.
Our Unique Experience
The Fletcher Group began cutting its teeth years ago with the Recovery Kentucky program inaugurated by Kentucky Housing Director Don Ball and Governor Ernie Fletcher. From the get-go, Recovery Kentucky applied a peer-driven approach with individuals given a safe place to live during the first critical stages of recovery. To this day, Recovery Kentucky administrators are assisted by Peer Mentors whose prior experience often proves invaluable.
Plenty Of Work To Do
Peer Support Specialists can excel inside the program by leading recovery groups, providing training and mentoring, administering programs and agencies, and supervising other peer workers. They can also work with the public to build community relationships, advocate for people in recovery, develop resources, and educate both policymakers and the general public.
Our long experience with a wide variety of Peer-Driven Programs indicates that Peer Support Specialists, though highly qualified in many respects, may benefit significantly from training in other core competencies. In addition to explaining how Peer Support Specialists can add value to your program, we can also help supervisors understand how best to maximize their contribution.
Why Invest In Technical Assistance?
Why is Technical Assistance so effective at helping organizations like yours increase capacity and improve performance? For starters, the information conveyed by Technical Assistants is relevant, meaningful, and immediately applicable. Expectations are known and reinforcement is immediate. Deeply respectful of their audience’s intelligence, Technical Assistants also take pains to develop teaching styles that make the most of everyone’s time. Just as important, administrators like yourself are freed from the burden of creating Do-It-Yourself training programs when your time and energy can be much better applied on the mission-critical activities you’ve been expressly trained to excel at.
Why the Fletcher Group?
TA sessions can vary widely in duration, topic, form, and structure. But the Don Ball Technical Assistance Center knows from experience that, to ensure maximum effectiveness, all programs and sessions should be marked by the following eight attributes.
1. Collaborative. Our Technical Assistants work in close partnership with your staff to identify underlying needs and long-term goals.
2. Systematic. Our TA Professionals work in a methodical, comprehensive, and systematic manner to leave no stone unturned.
3. Targeted. Fletcher Group TA’s first determine which areas within your organization have the greatest need and where our assistance will have the greatest impact, then target their efforts on those strategic areas.
4. Customized. Technical Assistance must in all cases be tailored to the unique needs, structure, and style of each organization.
5. Adaptive. Fletcher Group Technical Assistants flexibly adapt throughout the engagement in accordance with the client’s needs.
6. Asset-based. Technical Assistance is most effective when it identifies, engages with, and leverages the assets, resources, and relationships unique to your organization.
7. Accountable. To ensure accountability, we encourage formalized mutual agreements in the form of a “Memorandum Of Understanding” and an “Official Work Plan” that outlines specific actions and responsibilities.
8. Results-Driven. Fletcher Group Technical Assistants not only do their best to enhance your organization’s performance. We also set in place methods for quantifying those improvements so that your team has documented proof of your return on investment.